Question 1

How does onboarding work?

Accepted Answer

We begin with a complimentary consultation to understand your workflow, priorities, and preferences. From there, we design a tailored support plan and pair you with a dedicated assistant. Most clients are fully onboarded within one week.

Question 2

How do you handle confidentiality?

Accepted Answer

Discretion is foundational to our work. Every team member signs a comprehensive NDA, and we follow strict data handling protocols. Your information is never shared, and all communication channels are secure.

Question 3

What are your working hours?

Accepted Answer

Our standard support hours are Monday through Friday, 8 AM – 6 PM in your local time zone. Executive-tier clients have access to extended and after-hours availability as needed.

Question 4

Can I adjust my plan as my needs change?

Accepted Answer

Absolutely. Our packages are designed to scale with you. You can upgrade, downgrade, or customize your support level at any time with 30 days' notice.

Question 5

Do you work with teams or only individuals?

Accepted Answer

While our core offering is designed for individual executives and founders, we regularly support small leadership teams. We'll work with you to design the right structure.

Question 6

What tools and platforms do you use?

Accepted Answer

We adapt to your existing tools — whether that's Google Workspace, Microsoft 365, Slack, Notion, Asana, or others. We're platform-agnostic and prioritize seamless integration into your workflow.